Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Skill Group Report Templates
Peripheral Skill Group Report Summary List
IPCC only
historical table
A summary of agent
performance for each skill
group for the selected
day(s).
performance for each skill
group for the selected
day(s).
IPCC and/or
Standard ACD
Standard ACD
historical table
The activity and the
performance of the selected
enterprise skill groups for the
selected half-hour intervals.
performance of the selected
enterprise skill groups for the
selected half-hour intervals.
IPCC and/or
Standard ACD
Standard ACD
Historical table
The activity and the
performance of the selected
enterprise skill groups for the
selected day(s).
performance of the selected
enterprise skill groups for the
selected day(s).
IPCC and/or
Standard ACD
Standard ACD
historical table
All fields in the
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
Skill_Group_Half_Hour table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
IPCC and/or
Standard ACD
Standard ACD
real-time table
All fields in the
Skill_Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
Skill_Group_Real_Time table
sorted by skill group name.
This report is for on-line
viewing, or for export to
Microsoft Excel.
IPCC and/or
Standard ACD
Standard ACD
real-time table
All the agents that are
configured for the
selected skill group(s),
but currently not logged
in.
Note: An agent can
appear more than once, if
the agent is configured for
more than one skill group.
configured for the
selected skill group(s),
but currently not logged
in.
Note: An agent can
appear more than once, if
the agent is configured for
more than one skill group.
Peripheral Skill
Group Report
Name
Applicable
Environment
Type
Description