Cisco Cisco IP Contact Center Release 4.6.1 Guía Del Usuario

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agtper03: Agent Peripheral Media Logout Status Report

The enterprise name and ID number of the peripheral on which the agent is working.

Derived from: Peripheral.EnterpriseName

The last and first name of the agent.

Derived from: Person.LastName + "," + Person.FirstName

The media routing domain from which the agent is logged off. 

Derived from: Media_Routing_Domain.EnterpriseName

The last name and first initial of the agent and the ICM system name of the peripheral 
with which the agent is associated. One agent can be logged into more than one 
peripheral if they are working in more than one media routing domain. 

Derived from: Agent.EnterpriseName

The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year) 
and HH:MM:SS (hours, minutes, seconds) format.

Derived from: Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration 

The time in HH:MM:SS (hours, minutes, and seconds) format that the agent spent 
logged on during the specified period.

Derived from: Agent_Logout.LoginDuration

The date and time that the agent logged out.

Derived from: Agent_Logout.LogoutDateTime

A code received from the peripheral that indicates the reason for the agent's last state 
change. If not defined, this displays 0.
Note: 

Τhe agent's CTIOS desk settings and CTIOS registry settings need to be configured 

to display the reason code. You can do this in the ICM Configuration Manager's Agent 
Desk Settings List tool.

Drilldowns available

No

Schema database 
tables

Agent
Agent_Logout
Person
Peripheral
Media_Routing_Domain