Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agtper25: Agent Peripheral Consolidated Half Hour Report Template

agtper25: Agent Peripheral Consolidated Half Hour Report Template

The enterprise name of the peripheral and its ID.

Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.

Derived from: Media_Routing_Domain.EnterpriseName

Subject

A table of all agents on the selected peripheral(s) showing each 
agent's tasks and performance, gathered in half-hour increments.

Note: Completed tasks are all the tasks all tasks that completed 
during the time shown (that is, on the row in the report). This 
includes any tasks which began before the time frame shown. 
However, this does not include tasks where the caller abandoned in 
the local ACD queue.

Fields applicable to a voice domain only are prefixed with an 
asterisk (*). Such fields are not applicable for e-mail or 
collaboration media.

Purpose

To show agent half-hour activity and performance for all the 
agents connected to the selected peripheral(s) during the selected 
time period.

Applicable 
environment

IPCC

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last name, 
first name, and date and time

Drilldowns available

No

Schema database 
tables

Agent
Agent_Skill_Group_Half_Hour
Person
Peripheral
Media_Routing_Domain
Skill_Group