Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario
About this Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
to meet your reporting needs. This guide does not contain
information on reporting in a traditional ACD contact center
environment.
Cisco ICM/IP Contact Center Enterprise Edition WebView
Template Design Guide Using InfoMaker
Describes how to use Sybases’s InfoMaker to create custom
report templates and provides instructions on how to launch
these templates using WebView.
For additional information about Cisco Intelligent Contact
Management (ICM) software and the IPCC enterprise solution,
see the customer contact software section at the
.
For additional information about Cisco Intelligent Contact
Management (ICM) software, see the
documentation.
Obtaining Documentation
Cisco documentation and additional literature are available on
Cisco.com. Cisco also provides several ways to obtain technical
assistance and other technical resources. These sections explain
how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL: