Cisco Cisco E-Mail Manager Unity Integration Option Guía Del Usuario
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Fields Affected by Call Flow
Call Type Report
•
Completed Tasks: Total. This field is incremented.
•
Completed Tasks: Handled. This field is incremented.
For both the original call type and the transfer and conference call type, this call
affects the following fields
affects the following fields
caltyp31: Call Type
Abandon/Answer Distribution by
Half Hour Report
Abandon/Answer Distribution by
Half Hour Report
•
ASA. This call is used in the Average Speed of Answer calculation.
•
00:00:00 - 00:01:00: Ans. This field is incremented.
Voice Call with Redirection on No Answer with IP-IVR
The following scripts are is used when the call Redirects on No Answer.
Initial script:
Figure 13: Routing Script for Redirection on No Answer with IP-IVR
Script used when call Redirects on No Answer:
Reporting Guide for Cisco Unified Contact Center Enterprise & Hosted 7.5(1)
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Chapter 7: Sample Calls and Report Data
IPCC Enterprise Voice Call Reporting Data