Cisco Cisco IP Contact Center Release 4.6.2 Guía Del Usuario
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Appendix A Creating Sample Report Templates
Sample Historical Template
Step 8
From the InfoMaker toolbar, select File > Save.
Step 9
At the Save Report dialog box:
•
Save the file with the name
custom_taskanalysishalfhour
.
•
Make sure the appropriate Library is selected.
•
Click OK.
Step 10
Work in the Report Painter to modify the layout according to the Layout
guidelines in
guidelines in
Refer to the InfoMaker documentation for complete details on report layout.
Refer to Chapter 5 of this guide for some basic guidelines on template design.