Cisco Cisco IPCC Web Option Guía Del Usuario

The mode by which the agent is connected:

  – 0 = Not Mobile (Local agent; normal ACD/IPCC phone or non-voice task)

  – 1 = Call By Call (Mobile agent's phone is connected for each incoming call)

  – 2 = Nailed Connection (Mobile agent calls and logs in once; line remains connected 

through multiple calls)

Derived from: Agent_Logout.PhoneType

For a mobile agent (an agent working remotely), the current phone number.
Derived from: Agent_Logout.RemotePhoneNumber

The phone extension on which the agent logged into. If the agent's log into different 
devices, this would include the extension at the time the agent logged out.
Derived from: Agent_Logout.Extension 

The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year) 
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)

The number of hours, minutes, and seconds (in HH:MM:SS format) that the agent was 
logged on.
Derived from: Agent_Logout.LoginDuration

The ICM software's central controller date and time when the agent logged out.
Derived from: Agent_Logout.LogoutDateTime

A code received from the peripheral that indicates the reason for the agent's last state 
change. If the code is not defined, this displays 0. 

For reason codes to be displayed in a report:

The agent's CTIOS desk settings and CTIOS registry settings need to be configured to 
display the reason code. You can do this in the ICM Configuration Manager's Agent Desk 
Settings List tool.

You must enable reason code reporting by selecting the "agent event detail" check box 
in the ICM Configuration Manager's PG Explorer. For more information,  see About Agent 
Log Out Reason Codes.

Derived from: Agent_Logout.ReasonCode

The total log-on duration of all agents in the media routing domain.