Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía Del Usuario
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
IPCC Enterprise Skill Group Real-Time Reports
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•
IPCC only
historical
table
table
A summary of agent
performance for each
enterprise skill group for
the selected day(s).
performance for each
enterprise skill group for
the selected day(s).
This report displays the
same data as the
perskg34 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg34 report, except
that this report is first
organized by enterprise
skill group.
IPCC only
historical
table
table
A summary of the activity
and the performance of
the selected enterprise
skill groups for the
selected half-hour
intervals.
and the performance of
the selected enterprise
skill groups for the
selected half-hour
intervals.
This report displays the
same data as the
perskg35 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg35 report, except
that this report is first
organized by enterprise
skill group.
IPCC only
historical
table
table
A table of the selected
enterprise skill group(s)
showing consolidated
call/task statistics,
gathered in day
increments.
This report
displays the
same data as the
Perskg36 report,
except that this
report is first
organized by
enterprise skill
group rather than
by media. The
report also
contains the
same data as the
Entskg35 report
except that here
the data is
gathered by day
rather than by
half hour.
enterprise skill group(s)
showing consolidated
call/task statistics,
gathered in day
increments.
This report
displays the
same data as the
Perskg36 report,
except that this
report is first
organized by
enterprise skill
group rather than
by media. The
report also
contains the
same data as the
Entskg35 report
except that here
the data is
gathered by day
rather than by
half hour.