Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Multimedia Reporting Sample Call Scenarios
Agent PG receives StartTask message
Call_Type_Report
Fields Affected By Call Flow
CallType 24
The following fields will be incremented:
•
Tasks Ans 5
•
Tasks Ans 30
•
Tasks Ans Today
•
Answer Wait Time 5
•
Answer Wait Time 30
•
Answer Wait Time Today
The following fields will be incremented if
ServiceLevelThreshold > =133 for CalType
(133 = answer wait time for this task):
ServiceLevelThreshold > =133 for CalType
(133 = answer wait time for this task):
•
Service Level Tasks 5
•
Service Level Tasks 30
•
Service Level Tasks today
•
Service Level Offered 5
•
Service Level Offered 30
•
Service Level Offered Today
The following fields will be incremented if
Service level timer for call type CT passed
before the StartTask was received.
Service level timer for call type CT passed
before the StartTask was received.
•
Service Level Offered 5
•
Service Level Offered 30
•
Service Level Offered Today