Cisco Cisco E-Mail Manager Unity Integration Option Guía Del Usuario
IPCC Call Type Real-Time Reports
3 IPCC CallType Reports
3-
27
WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
caltyp28: Call Type Task Status Now Real Time Report (IPCC and Network
VRU)
Data:
CallType Name
The enterprise name for the call type
Derived from: Call_Type.EnterpriseName
Overview:
Subject
Bar graph of number of tasks in queue, tasks at VRU (not in
queue), and tasks with IPCC agents.
queue), and tasks with IPCC agents.
Purpose
Allows monitoring of number of tasks at VRU (Prompt or
Self-Service), number of tasks in Queue, and number of tasks
currently with agents.
For ICM, Tasks at VRU and Tasks in Queue are applicable only
when using a Network VRU.
Self-Service), number of tasks in Queue, and number of tasks
currently with agents.
For ICM, Tasks at VRU and Tasks in Queue are applicable only
when using a Network VRU.
Applicable environment
ICM and/or IPCC
Template type
Real-time graph
Default sort order
By call type
Drilldowns available
No
Schema database table
Call_Type
Call_Type_Real_Time
Call_Type_Real_Time