Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía Del Usuario

The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent 
worked when doing this task.  
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName

The total number of calls that where abandoned while being held at the agent's 
extension and/or the paused tasks that the agent ended during the given interval.
Derived from: Agent_Skill_Group_Half_Hour.AbandonHoldCallsToHalf

For voice: the total number of calls that were abandoned while the agent’s phone was 
ringing.  For non-voice: the total number of tasks that were abandoned while being 
offered to an agent.
Derived from: Agent_Skill_Group_Half_Hour.AbandonRingCallsToHalf

The average length of time associated with Ringing/offered tasks that were abandoned. 
Derived from: 
(Agent_Skill_Group_Half_Hour.AbandonRingTimeToHalf / 
Agent_Skill_Group_Half_Hour.AbandonRingCallsToHalf)

Incoming Hold Tasks 

The total number of incoming tasks the agent placed on hold or paused. The value is 
incremented when the after-task work associated with the task is completed.
Derived from: Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldToHalf

Incoming Hold Tasks 

The average on hold time associated with incoming tasks the agent placed on hold or 
paused.
Derived from: (Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldTimeToHalf / 
Agent_Skill_Group_Half_Hour.IncomingCallsOnHoldToHalf)

*Outgoing Hold Tasks 

The total number of completed outbound tasks the agent placed on hold at least once. 
The value is incremented when the after-call work associated with the call is 
completed.
Derived from: Agent_Skill_Group_Half_Hour.AgentOutCallsOnHoldToHalf