Cisco Cisco Unified Contact Center Enterprise 8.5(1) Notas de publicación
68
Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.0(0) Installer Update C November 24, 2008
New and Changed Information
Skill_Group
_Half_Hour
Skill_Group
_Real_Time
Columns Added
AbandoHoldCallsOutToHalf
DbDateTime
NetConsultativeCallsToHalf
NetConsultativeCallsTimeToHalf
NetConferencedOutCallsToHalf
NetConfOutCallsTimeToHalf
NetTransferOutCallsToHalf
RouterCallsOfferedToHalf
RouterCallsAbandToAgentToHalf
RouterCallsDequeuedToHalf
RouterErrorToHalf
ServiceLevelToHalf
ServiceLevelCallsToHalf
ServiceLevelCallsAbandToHalf
ServiceLevelCallsDequeueToHalf
ServiceLevelErrorToHalf
ServiceLevelRONAToHalf
ServiceLevelCallsOfferedToHalf
Reserved1 - Reserved5
Columns Added
RouterCallsAbandQTo5
RedirectNoAnsCallsTo5
RouterCallsAbandToAgentTo5
RouterCallsDequeuedTo5
RouterCallsOfferedTo5
ServiceLevelCallsAbandTo5
ServiceLevelCallsDequeuedTo5
ServiceLevelCallsOfferedTo5
ServiceLevelCallsTo5
ServiceLevelTo5
ServiceLevelRONATo5