Cisco Cisco E-Mail Manager Unity Integration Option Referencia técnica
6
Overview
1.2.1. Supported ICM Software Features
The Aastra ARS Gateway supports the following ICM software features:
Pre-Routing
Post-Routing
Enterprise CTI (includes third-party call control)
Agent level reporting
Duplexed PG installation
Translation Routing
Agent Targeting Rules
1.2.2. Unsupported ICM Software Features
The Aastra ARS Gateway does not support the following ICM software
features:
Trunk and Trunk Group Reporting
Peripheral Service Level Reporting
Supervisor features
Outbound Option
Blended Collaboration
ICM Universal Queue
Service Bureau Configuration with shared resources
Device Target Configuration