Cisco Cisco Unified Contact Center Enterprise 8.5(1) Referencia técnica
Agent Login and state change
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Index
ACD hardware requirements, 18
ACD Restrictions, 21
ACD software requirements, 18
Agent, 32
Agent Device, 30
Agent state derivation, 46
Agent states, 45
Application Pilot, 33
Available, 46
BusyOther, 46
Call Guides, 35
CCN command, 29
Hardphone support, 21, 32
Hold, 46
ICM agent states, 46
ICM Route Request, 33
Logged_Out, 46
Not Ready, 46
OAI Channel, 29
OAI Feature, 18, 28
OAI Link configuration, 27
OAI mirror, 29
OAI Toolkit, 23
Object mapping, 41
Peripheral object mapping, 42
Pointspan agent states, 45
Post Routing, 33
Ready, 46
Reporting, 57
Reserved, 46
SCI Result, 36
Supported ICM features, 20
TalkingIn, 46
TalkingOther, 46
TalkingOut, 46
Translation Routing, 35, 49
Unsupported ICM features, 20
User Group, 29
Virtual VRU Scripts, 22, 36, 48
WorkReady, 46