Cisco Cisco E-Mail Manager Unity Integration Option Guía Para Resolver Problemas
Cisco CAD Troubleshooting Guide
36
July 2011
3. Add the ‘#’ character to the beginning of the existing debugging threshold
statement. Then either add a new debugging threshold statement or remove
the ‘#’ character at the beginning of the desired debugging threshold
statement if it already exists.
the ‘#’ character at the beginning of the desired debugging threshold
statement if it already exists.
For example, to select the Call debugging threshold, add ‘#’ to the existing
debugging threshold statement. Then either add the third statement or
remove ‘#’ from the beginning of the third statement if it already exists.
debugging threshold statement. Then either add the third statement or
remove ‘#’ from the beginning of the third statement if it already exists.
#log4j.rootLogger=INFO,LOG,DBG
#log4j.rootLogger=DEBUG,LOG,DBG
log4j.rootLogger=CALL#com.calabrio.util.log.SplkLevel,LOG,DBG
#log4j.rootLogger=TRACE,LOG,DBG
#log4j.rootLogger=DUMP#com.calabrio.util.log.SplkLevel,LOG,DBG
4. Save the configuration file with the new setting. You must restart the
application to make the new setting take effect.
Enabling Debugging for non-Java Applications
To enable debugging for non-Java applications:
1. On the server on which the CAD services are installed, navigate to
C:\Program Files\Cisco\Desktop\config.
2. Open the appropriate configuration file.
3. Under the section headed [Debug Log], set the debugging threshold to an
appropriate value. For more information, see
. For example:
Threshold=DEBUG
4. Save the configuration file with the new setting. You must restart the
application to make the new setting take effect.
Enabling Debugging for Desktop Monitoring Console
To enable debugging for Desktop Monitoring Console:
1. On the server on which the CAD services are installed, navigate to
C:\Program Files\Cisco\Desktop\Tomcat\conf.
2. Open smc.cfg.
3. Locate the following line, where <threshold> is one of the debugging levels
listed in the following table.
log4j.rootLogger=<threshold> …
Option
Messages Recorded
DEBUG
Debug messages.