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Kempinski Grand Hotel Gelendzhik - this is a five-
star resort hotel opened in the summer of 2010 
on a Black Sea coast of Russia. The hotel territory 
occupies 8 hectares and is stretched over the 
beachfront of Tolstoy Cape of Gelendzhik Bay.
The infrastructure of the hotel includes its own beach, 
swimming pools, three restaurants, five bars, a night club, 
a spa-center, a gym, tennis courts, a conference center 
with the area of 5000 square meters, a children's club 
as well as 309 rooms of various types and 7 standalone 
bungalows. Kempinski Grand Hotel is selected for 
extended stay recreation purposes, a short business trip 
or as a space for a corporate event arrangement.
In order to ensure flawless quality of guest services and 
effective communications between the hotel staff, it 
was decided that a backbone network infrastructure be 
Customer:  
Kempinsksi Grand 
Hotel Gelendzhik
Industry:  
Hotel Business
Location: 
city of Gelendzhik, Russia
Number of employees: 
500 employees 
Significance of the implemented project for business:
• Ensuring effective performance of employees due to optimization of traffic transfer;
• Improvement of the quality of guest services due to the hotel staff’s ability to readily access 
information and by ensuring that customers receive high quality communication services; 
• Increase of communications efficiency among the staff by ensuring the safety of data 
transfer, high-speed and fail-safe communications;
• Optimization of hotel business processes;
• Decrease in expenses for constructing and managing several dedicated networks (a guest 
network, a hotel management network, a telephone network, IPTV network) due to their 
convergence within single network.
 
  
 
Success Story
Modern communication services ensured effective staff operations  
and a comfortable stay for hotel guests
Five-star hotel in Gelendzhik developed network  
infrastructure on the basis of Cisco equipment
built in the hotel to provide the full spectrum of modern 
communication services: digital telephony, secure data 
transfer, high-speed Internet access and IPTV. And 
because mobility is important during the operation of the 
hotel staff, the development of wireless Wi-Fi network 
to cover the whole territory of the hotel became one 
of the objectives of the telecommunication partner. 
In order to organize the interactive operation of the sub-
systems of various hotel services, it was necessary to have a 
solution to ensure that the high-level reliability and scalability 
requirements be met, and also the traffic of the data transfer 
network be optimized. One of the special characteristics of 
the integration task faced by the hotel was the need for the 
integration of various technological networks. Therefore, a 
choice was made in favor of the Cisco solutions, leading 
among others in the field of networks convergence. The 
compliance of Cisco with PCI/DSS standards mandatory for 
all Kempinski hotels was of no less importance for a client. 
Computer-Communications, a Krasnodar company with 
solid expertise in all Cisco technologies, acted as a system 
integrator of this large-scale multi-purpose project. 
Sergey Semerikov, Head of the Information Technology 
Department of Kempinski Grand Hotel Gelendzhik