Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación

To install the IPCC Express Gateway PG, complete the following steps:

1. Run 

 from the ICM installation CD. The Cisco ICM Setup dialog box appears.

2. Click Add under ICM Instances, and add an instance if one does not already exist.

3. Click Add under ICM components. The ICM Component Selection dialog box appears.

4. Select Peripheral Gateway. The Peripheral Gateway Properties dialog box appears.

5. Make sure that the following boxes are not checked: Auto start at system startup and

Duplexed Peripheral Gateway.

6. Select IPCC Express Gateway from the Client Type Selection section of the window.

7. Accept the default drive location for the installation of the PG software, choose a language,

and then click Next. The Peripheral Gateway Component Properties dialog box appears.

8. In the Peripheral Interface Managers section, click Add. The Add PIM dialog box appears.

9. Add a PIM; for example, PIM1. Click OK. A configuration dialog box appears.

Do the following:

–

Check the Enabled option.

–

In the Peripheral Name field enter the name of your PG.

–

In the Peripheral ID field, enter the ID of the ICM Enterprise parent server. You
can use the ICM PG Explorer tool to access the ID.

–

In the IPCC Express Host Name field, enter the IP address or the host name of the
IPCC Express child server.

–

In the IPCC Express Host Port field, enter the port number of the IPCC Express
child server. The default port number is 42027.

10. Click OK. The Peripheral Gateway Component Properties dialog box reappears.

11. Click Advanced. The MDS and DMP Properties dialog box opens.

12. In the MDS and DMP Properties dialog box, make sure that the Disable ICM time

synchronization checkbox is checked (the default).

Warning: Leaving this box unchecked can lead to catastrophic results, in some cases even
bringing down the call center. (For more information, see 

13. Click OK. The Peripheral Gateway Component Properties dialog box reappears.

14. Click Finish to exit Setup. After the PG is installed, you will see the ICM Service Control

icon on your desktop.

Cisco IPCC Gateway Deployment Guide ICM/IPCC Enterprise Edition Release 7.0(0), IPCC Express Release 4.0(0) Releases 7.0(0) and 4.0(0)