Cisco Cisco Content Security Management Appliance M160 Guía Del Usuario

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AsyncOS 8.3.5 for Cisco Content Security Management User Guide
 
Chapter 5      Using Centralized Web Reporting and Tracking
  Troubleshooting Web Reporting and Tracking
Centralized Reporting Is Enabled Properly But Not Working 
Problem
You have enabled centralized web reporting as directed, but it is not working. 
Solution
If there is no disk space allocated for reporting, centralized web reporting will not work until 
disk space is allocated. As long as the quota you are setting the Web Reporting and Tracking to is larger 
than the currently used disk space, you will not lose any Web Reporting and Tracking data. See the 
, for more information. 
Advanced Malware Protection Verdict Updates Report Results Differ 
Problem
A Web Security appliance and an Email Security appliance sent the same file for analysis, and 
the AMP Verdict Updates reports for Web and Email show different verdicts for that file. 
Solution
This situation is temporary. Results will match once all verdict updates have been downloaded. 
Allow up to 30 minutes for this to occur. 
Unable to View File Analysis Report Details 
Problem
File Analysis report details are not available. 
Solution
. See 
Expected Data Is Missing from Reporting or Tracking Results
Problem
Expected data is missing from reporting or tracking results. 
Solution
Possible causes: 
Make sure you have selected the desired time range. 
For tracking results, be sure you are viewing all matching results. See 
Data transfer between Web Security appliances and the Security Management appliance may have 
been interrupted, or data may have been purged. See 
If an upgrade changes the way information is reported or tracked, transactions that occurred before 
upgrade may not be represented as expected. To see if your release has this type of change, see the 
Release Notes for your release at the location specified in 
For missing results in Web Proxy Services tracking search results, see 
For unexpected results when filtering by user requested transactions, see the User Request row of 
the table in 
PDF Shows Only a Subset of Web Tracking Data 
Problem
PDF shows only some of the data that is visible on the Web Tracking page. 
Solution
For information about what data is included in and omitted from PDFs and CSV files, see the 
web tracking information in the table in