Cisco Cisco Content Security Management Appliance M1070 Guía Del Usuario

 

 

 

When you open a support case using this procedure, the appliance configuration file is sent to Cisco 
Customer Support. If you do not want to send the appliance configuration, you can contact Customer 
Support using a different method. 

The appliance must be connected to the internet and able to send email. 

If you are sending information about an existing case, make sure you have the case number. 

Sign in to the appliance. 

Choose Help and Support > Contact Technical Support. 

Determine the recipients of the support request:

Complete the form. 

Click Send. 

If you file a support case for a Cisco content security virtual appliance, you must provide your contract 
number and your Product Identifier code (PID). 

You can identify your PID based on the software licenses running on your virtual appliance, by 
referencing your purchase order, or from the following table: 

Only Cisco Customer Assistance can access your appliance using these methods. 

To send the request to Cisco TAC 

Select the Cisco Technical Support check box. 

To send the request only to your internal support 
desk 

Deselect the Cisco Technical Support check 
box. 

Enter the email address of your support desk. 

(Optional) To include other recipients 

Enter email addresses. 

All centralized web security 
functionality 

SMA-WMGT-LIC=

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All centralized email security 
functionality 

SMA-EMGT-LIC=