Cisco Cisco Computer Telephony Integration OS 8.5 Guía Del Desarrollador
8-24
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 8 Session Object
Methods
int RemoveAgentEventListener(IAgentEvents * pAgentEvents);
int RemoveSkillGroupEventListener(ISkillGroupEvents *
pSkillGroupEvents);
int RemoveButtonEnablementEventListener(IButtonEnablementEvents *
pButtonEvents);
int RemoveAllInOneEventListener(IAllInOne * pAllInOneEvents);
int RemoveSilentMonitorEventListener(ISilentMonitorEvents *
pSilentMonitorEvents);
int RemoveSessionEventGenericListener(IGenericEvents *
pSessionEvents);
int RemoveCallEventGenericListener(IGenericEvents * pCallEvents);
int RemoveAgentEventGenericListener(IGenericEvents * pAgentEvents);
int RemoveSkillGroupEventGenericListener(IGenericEvents *
pSkillGroupEvents);
int RemoveButtonEnablementEventGenericListener(IGenericEvents *
pButtonEvents);
int RemoveAllInOneEventGenericListener(IGenericEvents *
pAllInOneEvents);
int RemoveSilentMonitorEventGenericListener(IGenericEvents * pSilentMonitorEvents);
Remarks
Also, see the section
RequestDesktopSettings
The RequestDesktopSettings method sends a request to the CTI OS Server to download the configuration
settings defined for a desktop application.
settings defined for a desktop application.
Syntax
C++:
int RequestDesktopSettings(Arguments& args)
COM:
HRESULT RequestDesktopSettings(/* [in] */ IArguments *args, /*[out]*/ int *
errorcode)
VB:
RequestDesktopSettings (args As CTIOSCLIENTLib.IArguments) As Long
Java:
int RequestDesktopSettings(int desktopType)
.NET:
CilError RequestDesktopSettings(Arguments rArgs)
Parameters
args
C++, COM, VB, and .NET: Input parameter in the form of a pointer or reference to an Arguments
array containing one number. This number has a keyword of “DesktopType” and an integer value
that is either:
array containing one number. This number has a keyword of “DesktopType” and an integer value
that is either:
–
eAgentDesktop (0)
–
eSupervisorDesktop (1)
Java: desktopType
0 for agent
1 for supervisor
errorcode