Cisco Cisco Unified Customer Voice Portal 10.0(1) Referencia técnica

Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 7.0(1) 

Unified CCE/CCH 7.2.3 or higher with CUCM 6.1 or higher (with later service releases) 

Minimum Recommended Software 

CUPS 6.0.2 or higher SR 

Support Tools 
Server 

2.3(1) 
Support Tools are required for Unified CVP to set tracing and log collection. Support Tools cannot 
be installed on the same machine with Unified CVP software. For Support Tools hardware/software 
requirements, refer to the Hardware & System Software Specification (Bill of Materials) for Cisco 
ICM/IPCC Enterprise & Hosted Editions, Release 7.2, which can be found at: 

http://www.ciscosystems.com/en/US/products/sw/custcosw/ps1001/products_user_guide_list.html

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This section provides information on Cisco and third-party components that can be used to provide optional Unified CVP 
Video capabilities, when deployed with Unified CVP 7.0. 
 
Unified CVP Video functionality falls into two categories: 
 

•  Basic Video Service 

•  Full Video Service 

 
The Unified CVP Basic Video Service provides audio-only IVR and queuing for audio calls that become video calls at the 
time when Unified CVP transfers the call to a Cisco Unified Contact Center Enterprise agent. 
 
The Unified CVP Full Video Service provides a rich set of video contact center features, including video menus, video self-
service, video queuing, and video agent.  
 
Unified CVP 7.x SKUs are enabled and ready to support the Basic and Full Video Service (that is, there are no Unified CVP 
video options to worry about when ordering Unified CVP 7.x itself).  However, there are requirements around other Cisco 
and third-party components, depending on whether the Basic Video or Full Video Service is employed.  These requirements 
are listed in the table below, including a designation of whether the component is applicable to the Basic Video Service (B) 
and/or the Full Video Service (F). 
 
Sizing of video components is beyond the scope of this document; sizing information will be provided in separate Cisco and 
partner documentation and/or tools.