Cisco Cisco Unified Contact Center Enterprise 8.5(1) Notas De La Versión
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
20
• All outbound call scenarios are supported when a mobile agent is deployed using nailed-up call delivery
mode. Outbound call scenarios are not supported when a mobile agent is deployed using call-by-call call
delivery mode.
delivery mode.
5.3.3
Common Ground Upgrade
Option 1
- Supports up to
450
Agents
The Progger configuration consists of Unified CCE Router, Unified CCE Logger, Agent PG (CCM PIM, VRU PIM,
CG, CTI OS, and CAD Services if CAD is required) on the same server.
CG, CTI OS, and CAD Services if CAD is required) on the same server.
Table 5-9: Progger Servers, Unified CCE, Common Ground Upgrade
Server Class
Capacity (agents)
Progger with
no options
Progger with
CAD Services**
MCS-30-002-Class
85
N/A
MCS-30-003-Class
100
N/A
MCS-40-002-Class
270
85
MCS-40-003-Class
450
297
NOTE: To determine Outbound Option agent capacity for Progger server, use the following formula:
Max agents = (Maximum Progger agent capacity) – (8 x (number of dialer ports))
Option 2
- Supports from
300
to
5100
Agents
Server configuration options:
• Option 2.1: Rogger Configuration – this server has the Unified CCE Router and Unified CCE Logger
collocated.
Table 5-10: Rogger Servers, Unified CCE, Common Ground Upgrade
Server Class
Capacity
(agents)
Rogger
MCS-30-002-Class
300
MCS-30-003-Class
425
MCS-40-002-Class
900
MCS-40-003-Class
1275
• Option 2.2: Standalone Router and Standalone Logger