Cisco Cisco ICM Web Tools Notas De La Versión
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.6.17 Cisco Data Store
The Cisco Data Store server must be deployed standalone and cannot be installed on any ICM or Siebel Communication Server.
Table 7.55: Cisco Data Store Servers
Capacity
(agents)
Server
Hardware
Other requirements and remarks
20,000
CDS for Siebel
MCS-40-003-Class
Maximum 50 CTI Drivers for Siebel can connect to the
CDS Server
CDS Server
7.6.18 CRM Connector
For additional CTI compatibility information, please refer to the CTI Compatibility matrix which can be found at:
7.6.18.1 CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0
7.6.18.1.1 CRM Connector Server
The CRM Connector server provides the Unified CC Enterprise solution connectivity for CRM Adapters for the
Saleforce.com, PeopleSoft and Microsoft CRM 3.0; it must be deployed on a standalone system. It must not be co-
resident with other Unified CC Enterprise solution components.
Saleforce.com, PeopleSoft and Microsoft CRM 3.0; it must be deployed on a standalone system. It must not be co-
resident with other Unified CC Enterprise solution components.
for operating system requirements for the CRM Connector server.
Table
7-56:
CRM
Connector
Server
Server Class
*Capacity
(agents)
Call Rate
(calls / sec.)
Other requirements and remarks
MCS-30-004-Class
900 7.5
MCS-40-005-Class
1800 15
* The above dimensioning guidelines and parameters were developed in a lab testing environment that included a test
CRM system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.)
experienced by the contact center agents may vary from the above dimensioning guidelines/parameters. These
variations include structure and size of the CRM database, overall level of the CRM tuning, intensity of the contact
processing workflow(s), as well as other CRM configuration and topology variables outside of the scope of the Cisco
connector. It is for this reason that Cisco highly recommends an in-house load test early in a connector deployment
project to make sure that the total quality of service under load is satisfactory.
CRM system setup or an equivalent CRM simulator. Actual quality of service (delays, responsiveness, etc.)
experienced by the contact center agents may vary from the above dimensioning guidelines/parameters. These
variations include structure and size of the CRM database, overall level of the CRM tuning, intensity of the contact
processing workflow(s), as well as other CRM configuration and topology variables outside of the scope of the Cisco
connector. It is for this reason that Cisco highly recommends an in-house load test early in a connector deployment
project to make sure that the total quality of service under load is satisfactory.
7.6.18.1.2 CRM Connector Server Administration Tool
The Administration Tool is usually installed on the CRM Connector Server. See CRM Connector Server for system
requirements.
requirements.