Cisco Cisco Unified Customer Voice Portal 10.5(1) Guía Del Desarrollador

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PREFACE ...................................................................................................................................................................V

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Cisco.com............................................................................................................................................................ix

Product Documentation DVD .............................................................................................................................ix

Ordering Documentation ....................................................................................................................................ix

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Cisco Support Website ........................................................................................................................................xi

Submitting a Service Request ..............................................................................................................................xi

Definitions of Service Request Severity..............................................................................................................xii

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UBLICATIONS AND

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CHAPTER 1: INTRODUCTION...............................................................................................................................1

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CHAPTER 2: CISCO UNIFIED CVP API INTRODUCTION ..............................................................................2

API...................................................................................................................................................................2

Design Considerations .........................................................................................................................................3

Compiling Custom Java Components ..................................................................................................................4

Deployment ..........................................................................................................................................................4

API ..................................................................................................................................................................7

DTD Diagrams.....................................................................................................................................................8

Deployment ........................................................................................................................................................10

CHAPTER 3: SESSION API....................................................................................................................................11

API.................................................................................................................................................................11

API ................................................................................................................................................................12

CHAPTER 4: CALL START ACTION ..................................................................................................................19

API...............................................................................................................................................20

API ..............................................................................................................................................20

CHAPTER 5: CALL END ACTION .......................................................................................................................22

API...............................................................................................................................................23

API ..............................................................................................................................................23

CHAPTER 6: DYNAMIC ELEMENT CONFIGURATIONS ..............................................................................25

API...............................................................................................................................................25

API ..............................................................................................................................................26

Decision and Action Element Configuration DTD.............................................................................................27

Voice Element Configuration DTD ....................................................................................................................29

Substitution XML Format...................................................................................................................................31

CHAPTER 7: STANDARD ACTION ELEMENTS ..............................................................................................34