Cisco Cisco IP Contact Center Release 4.6.1 Referencia técnica
Table 82: Indexes for Dialer_Real_Time Table
index_keys
index_description
index_name
DialerID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKDialer_Log_Real_Time
Fields in Dialer_Real_Time Table:
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
The number of calls abandoned by customers since midnight.
AbandonDetectToday
NULL
DBINT
The number of calls in the current half hour period that had to be
abandoned.
abandoned.
AbandonToIVRHalf
However, there was not a hang-up. Instead, the call was transferred
to an IVR that played a message to the customer.
to an IVR that played a message to the customer.
NULL
DBINT
Number or preview/call-back calls that were rejected by the agent
in the current half hour period. (These customers will not be
dialed.)
in the current half hour period. (These customers will not be
dialed.)
AgentClosedDetectHalf
NULL
DBINT
Number or preview/call-back calls that were rejected by the agent
in the current half hour period.
in the current half hour period.
AgentRejectedDetectHalf
NULL
DBINT
The number of answering machines detected since midnight.
AnsweringMachineDetectToday
NULL
DBINT
The number of busy signals detected since midnight.
BusyDetectToday
NULL
DBINT
The total number of records scheduled for a call-back.
CallbackCount
NULL
DBINT
The number of calls in the current half hour period that were
dropped while ringing the customer phone.
dropped while ringing the customer phone.
CancelledDetectHalf
NULL
DBINT
The number of attempted calls since midnight.
ContactsDialedToday
NULL
DBINT
In the current half-hour period, the number of calls that were
abandoned by the customer after they picked up the phone
abandoned by the customer after they picked up the phone
CustomerAbandonDetectHalf
NULL
DBINT
Number of calls in a half hour period that were abandoned by the
customer after they picked up the phone.
customer after they picked up the phone.
CustomerNotHomeCount
NOT NULL
DBDATETIME
The date and time this record was saved.
DateTime
PK, FK NOT NULL
DBINT
The dialer to which these statistics refer.
DialerID
NULL
DBINT
The number of calls in the current half hour period that detected
a fax machine.
a fax machine.
FaxDetectHalf
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
172
Chapter 2: All Tables
Dialer_Real_Time Table