Cisco Cisco IP Contact Center Release 4.6.1 Referencia técnica

NOT NULL

DBCHAR

Y or N.

RemoteLoginWithoutDesktop

If Y, mobile agent is permitted to login without a desktop. This
field is not used until Release 7.2.

NULL

DBINT

Provides the dialed number identifier for the new re-route
destination in case of a ring-no-answer.

RingNoAnswerDialedNumberID

NULL

DBINT

Number of seconds a call may ring at the agent’s station before
being redirected.

RingNoAnswerTime

NULL

DBINT

Specifies whether an audio click will sound when silent
monitoring is started:

SilentMonitorAudibleIndication

• 1 = An audible click will sound.

• 0 = An audible click will not sound.

NULL

DBINT

Specifies whether a warning message box will appear on the
agent’s desktop when silent monitoring is started:

SilentMonitorWarningMessage

• 1 = A warning message box will appear.

• 0 = A warning message box will not appear.

NULL

DBINT

Indicates whether IPCC Enterprise will create a consultative call
or a blind conference call for the supervisor assistance request:

SupervisorAssistCallMethod

• Y = Yes, agent can initiate calls.

• N = No, agent cannot initiate calls.

NOT NULL

DBCHAR

Indicates whether the agent can initiate supervisor assisted calls:

SupervisorCallsAllowed

• Y = Yes, agent can initiate calls.

• N = No, agent cannot initiate calls.

NULL

DBINT

Specifies the auto wrap-up time out. The default value is 0 (auto
wrap-up is disabled).

WorkModeTimer

NOT NULL

DBINT

Indicates whether the agent is allowed or required to enter
wrap-up data after an inbound call:

WrapupDataIncomingMode

• 0= Required

• 1 = Optional

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)