Cisco Cisco Agent Desktop 9.0 Guía De Instalación
Cisco CAD Installation Guide 7.1
18
November 2006
Operating Environment Language Requirements
The CAD services must be installed on machines running an English language
operating system.
operating system.
The CAD desktop applications can be installed on machines running an English
language or a localized operating system. The following desktop applications are
localized:
language or a localized operating system. The following desktop applications are
localized:
■
Cisco Agent Desktop
■
Cisco Agent Desktop—Browser Edition
■
Cisco Supervisor Desktop
Cisco Desktop Administrator is not localized. However, it must be run on a machine
with a localized operating system in a non-English contact center so that chat
messages, tooltips, enterprise data names, and other communications within the
contact center are in the local language.
with a localized operating system in a non-English contact center so that chat
messages, tooltips, enterprise data names, and other communications within the
contact center are in the local language.
Microsoft Terminal Server for Windows 2003
Refer to Microsoft Terminal Server
documentation for minimum hardware
requirements
documentation for minimum hardware
requirements
Table 3.
Server minimum operating systems and hardware
Operating System
VoIP and Recording &
Playback services on a
dedicated server
Playback services on a
dedicated server
Base, VoIP, and
Recording & Playback
services coresident on a
server
Recording & Playback
services coresident on a
server
Windows 2000 Server
Service Pack 4
Service Pack 4
1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
Windows 2000 Advanced
Server, Service Pack 4
Server, Service Pack 4
1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
Windows 2003 Server,
Standard and Enterprise
Edition, Service Pack 1
Standard and Enterprise
Edition, Service Pack 1
1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
Table 2.
Desktop minimum operating systems and hardware — Continued
Operating System
Desktop Applications