Cisco Cisco Agent Desktop 8.5 Guía De Instalación
System Requirements
November 2006
21
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Span to PC Port—Enabled. If the Span to PC Port is not enabled, the voice
streams seen by the phone will not be seen by the desktop monitor module.
streams seen by the phone will not be seen by the desktop monitor module.
In the Device Information section of the Device Configuration screen, configure this
setting as follows:
setting as follows:
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Device Security Mode—Non-Secure or Authenticated. If the Device Security
Mode is set to Encrypted, the voice streams can be seen but will not be
converted correctly, causing the speech to be garbled.
Mode is set to Encrypted, the voice streams can be seen but will not be
converted correctly, causing the speech to be garbled.
Qualifying NIC Cards for Desktop Monitoring
Desktop monitoring does not function with some NIC cards. The Intel PRO/100 and
PRO/1000 NIC card series are unable to detect both voice packets and data
packets in a multiple VLAN environment, which prevents desktop monitoring from
functioning properly. These NIC cards do not fully support NDIS Promiscuous Mode
settings.
PRO/1000 NIC card series are unable to detect both voice packets and data
packets in a multiple VLAN environment, which prevents desktop monitoring from
functioning properly. These NIC cards do not fully support NDIS Promiscuous Mode
settings.
A workaround solution for the problems with the Intel PRO/100 and PRO/1000 NIC
cards is available from the Intel Technical Support website (Solution ID: CS-005897).
Other solutions include:
cards is available from the Intel Technical Support website (Solution ID: CS-005897).
Other solutions include:
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Monitoring agents via a VoIP Monitor service
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Using another type of NIC card that is fully NDIS-compliant
You can test a NIC card to verify that it is suitable for desktop monitoring by following
the procedure, “Qualifying Ethernet Cards for Cisco Agent Desktop Monitoring”
(Document ID 46301). This document is located on the Cisco website at:
the procedure, “Qualifying Ethernet Cards for Cisco Agent Desktop Monitoring”
(Document ID 46301). This document is located on the Cisco website at:
A sample packet capture file used in this procedure is located at:
http://www.cisco.com/cgi-bin/tablebuild.pl/nic-qual
Server Monitoring Requirements
The following device setting is required for server monitoring to function correctly with
CAD. The setting is configured with the Cisco Unified CallManager Administration
application.
CAD. The setting is configured with the Cisco Unified CallManager Administration
application.
In the Device Information section of the Device Configuration screen, set the Device
Security Mode to Non-Secure or Authenticated. If it is set to Encrypted, the voice
streams can be seen but will not be converted correctly, causing the speech to be
garbled.
Security Mode to Non-Secure or Authenticated. If it is set to Encrypted, the voice
streams can be seen but will not be converted correctly, causing the speech to be
garbled.