Cisco Cisco Agent Desktop 9.0 Guía Del Usuario
Cisco Desktop Administrator User Guide
94
January 16, 2013
To edit a wrap-up data description:
1. Select the global or work flow group Wrap-up Data node in the navigation tree
to display the Wrap-up Data window (
).
2. Click Modify List to display the Wrap-up Data Editor dialog box (
3. Double-click the wrap-up data description you want to edit.
4. In the popup dialog box, edit the description as desired and then click OK.
5. Click OK to close the Wrap-up Data Editor dialog box, then click Apply to save
your changes.
To delete a wrap-up data description:
1. Select the global or work flow group Wrap-up Data node in the navigation tree
to display the Wrap-up Data window (
).
2. Click Modify List to display the Wrap-up Data Editor dialog box (
.
3. Select the wrap-up data description you want to delete, then click Delete.
4. Click OK to close the dialog box, then click Apply to save your changes.
Assigning Wrap-up Data Descriptions
Wrap-up data descriptions can be assigned at the global and at the work flow group
level. Global wrap-up data descriptions are available to all agents. Work flow group
level wrap-up data descriptions are available only to the agents in that specific work
flow group.
level. Global wrap-up data descriptions are available to all agents. Work flow group
level wrap-up data descriptions are available only to the agents in that specific work
flow group.
To assign global wrap-up data descriptions:
1. Select the global Wrap-up Data node in the navigation tree to display the
Wrap-up Data window (
).
2. From the Available Wrap-up Descriptions list, select the descriptions you want
available to all agents, then click the right arrow button to move them to the
Global Wrap-up Descriptions list.
Global Wrap-up Descriptions list.
3. Click Apply.
To assign work flow wrap-up data descriptions:
1. Select the Wrap-up Data node under the desired work flow group in the
navigation pane to display the Wrap-up Data window (
right
).