Cisco Cisco IP Contact Center Release 4.6.2 Guía De Instalación

Note: If the confirmation dialog is not displayed when attempting to stop the CSA service
on a machine that has had users logged into it using a session of Remote Desktop
Connection, the CSA service cannot be stopped. The Installer hangs while displaying the
"Stopping CSA" dialog. Use the Windows Task Manager to disconnect and log off any
users that are currently, or have previously been, connected to the system. Before attempting
to stop CSA again, either allow the initial request to stop CSA to timeout (60 minutes), or
reboot the system.

– If the service is running but the CSA version is not 5.0 or later, the Installer displays an

error message, then exits.

– If the service is not running, and the CSA version is not 5.0 or later, the Installer displays

a warning message, then provides the option to continue or not:

Select No. The Installer exits.

Select Yes. The Installer continues.

The Welcome to the InstallShield Wizard dialog box appears.

Click Next.

The License Agreement dialog box appears.

Select I accept the terms of the license agreement, then click Next.

If you do not accept the license agreement, the Next button remains disabled. You must accept
the licence agreement, or you will not be able to proceed past this point.

The Select Language dialog box appears.

Note: Prior to making your language selection, refer to the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps1001/prod_release_notes_list.html) for this release for information concerning
language version selection.

Installation Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)