Cisco Cisco E-Mail Manager Unity Integration Option Guía De Instalación
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
Note
No response indicates no failures were found.
–
Search for errors using: findstr /i warning icmsetup.log.
Note
No response indicates no warnings were found.
–
If you wish, review the log in Notepad using: notepad icmsetup.log.
b.
For other general errors the person performing the upgrade would need to:
–
Identify the condition (for example, ICM service window left open, file
in use, etc.)
in use, etc.)
–
Correct the problem.
–
Run setup again.
c.
For SQL errors the person performing the upgrade would need to:
–
Identify the error/errors present in the ICM setup log.
–
Correct the condition.
–
Restore the original database.
–
Run setup again.
Upgrade MS SQL (optional)
Refer to
for
details MS SQL upgrade information and detailed steps.
Set all ICM Services to Automatic start.
Step 1
Double-click the local ICM Service Control icon on each ICM component.
Step 2
Select each ICM Service and set it to Automatic start.