Cisco Cisco IP Contact Center Release 4.6.2 Guía De Instalación

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

10-20

Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Process testing

Validate processes on the ICM system. For example, check the following
processes for:

RTR - all configuration data transferred from logger

LGR - completed initialization

AW - updateAW has completed update and waiting work

Step 1

Ensure each software process is running properly.

Step 2

Check each NIC for the proper connection to the carrier (IXC) network.

Step 3

Halt and restart each process.

Redundancy testing

Step 1

Stop each active PG to ensure that the back-up PG assumes an active state.

Step 2

Stop the active CallRouter side to ensure that the system switches to the alternate
CallRouter side without loss of functionality.

Step 3

Perform the same tests on the logger and the NIC.

Alarm testing

Step 1

Verify your Network Operations Center (responsible for Alarm Tracker
monitoring of the system) is receiving the alarms in their tracking system.

Historical reporting testing

Step 1

Launch queries against the upgraded Loggers to ensure the presence and integrity
of historical call detail.