Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-24
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Note
If the Restart Windows dialog appears with the message:
Some files could not be updated because they are currently in use by other
programs on the system. Files in use will be updated the next time you restart the
system.
Select Yes, I want to restart my computer now, then OK.
Some files could not be updated because they are currently in use by other
programs on the system. Files in use will be updated the next time you restart the
system.
Select Yes, I want to restart my computer now, then OK.
Step 5
Apply any Service Releases or Engineering Specials as directed by the Release
Notes.
Notes.
Step 6
Ensure that the side A machines have returned no errors following the upgrade
and the subsequent reboot.
and the subsequent reboot.
a.
Check the log for errors. The icmsetup.log file is located in the C:\temp
directory. Change to the C:\temp directory and perform the following
command line checks.
directory. Change to the C:\temp directory and perform the following
command line checks.
–
Search for errors using: findstr /i error icmsetup.log.
Note
No response indicates no errors were found.
–
Search for failures using: findstr /i fail icmsetup.log.
Note
No response indicates no failures were found.
–
Search for errors using: findstr /i warning icmsetup.log.
Note
No response indicates no warnings were found.
–
If you wish, review the log in Notepad using: notepad icmsetup.log.