Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación

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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

Note

It may be necessary to run additional tests as required due to the new ICM/IP
Contact Center Enterprise Edition, Release 6.0 functionality.

Validate Scripts

Step 1

Open Script Editor.

Step 2

Select Script > Validate All (or click Validate All in the tool bar).

Step 3

Observe all scripts are functioning properly. Make note of any scripts not
operating properly after the upgrade, then compare these to the list generated prior
to the upgrade.

Upgrade the Peripheral Gateways (PGs)

Note

If upgrade planning determines there are redundant PGs, ensure the redundant
PGs are up and running properly prior to upgrading the primary PGs.

To upgrade the PGs:

Step 1

When the ICM system (the Router, Logger, and AW/HDS) have stabilized, shut
down each primary PG as you intend to upgrade it.

Step 2

Run ICM setup.exe (from the media) on each primary PG.

Step 3

In the Question window the following message is displayed:

Setup is about to convert GeoTel registry to Cisco registry and rename icr
directory to icm directory. After the conversion, please perform upgrade to all on
the icm system. Do you want to continue?

Step 4

Select Upgrade All. The Upgrade all ICM instances dialog appears.

Step 5

Press OK to upgrade all instance components of this system.