Cisco Cisco Unified Contact Center Enterprise 8.5(1) Guía De Instalación
C H A P T E R
10-1
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
10
ICM 4.6.2 or ICM 5.0(0) to ICM/IP
Contact Center Enterprise Edition,
Release 6.0(0) Common Ground
Upgrade Migration
Contact Center Enterprise Edition,
Release 6.0(0) Common Ground
Upgrade Migration
Common Ground ICM Upgrade Migration Events
Introduction
The upgrade migration of an ICM 4.2.6 or ICM 5.0(0) system to an ICM/IP
Contact Center Enterprise Edition, Release 6.0(0) system involves numerous
steps. From your initial software load, you may need to upgrade the operating
system, the ICM software (and options), the database software, and any required
third party software.
Contact Center Enterprise Edition, Release 6.0(0) system involves numerous
steps. From your initial software load, you may need to upgrade the operating
system, the ICM software (and options), the database software, and any required
third party software.
This chapter provides the following information:
•
–
This section provides an overview of the tasks required to upgrade from
an ICM 4.6.2 system to an ICM/IP Contact Center Enterprise Edition,
Release 6.0(0) system using the Common Ground upgrade migration method.
an ICM 4.6.2 system to an ICM/IP Contact Center Enterprise Edition,
Release 6.0(0) system using the Common Ground upgrade migration method.