Cisco Cisco IP Contact Center Release 4.6.2 Guía De Instalación
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For Unified IP IVR 9, Post Route Port Group ID = 16, Translation Route Port Group ID =
17
17
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For Unified IP IVR 10, Post Route Port Group ID = 18, Translation Route Port Group ID =
19
19
Step 5
Press the Tab key to automatically populate the Description field.
Step 6
From Calling Search Space for Redirect, select the option that specifies the search space, or
partition, that the calling device searches when attempting to redirect the call.
partition, that the calling device searches when attempting to redirect the call.
Step 7
Click Associate CTI Ports.
Step 8
From the Available CTI Port List Filters drop-down lists, choose Device Name and Is Exactly,
and then click the Find button.
and then click the Find button.
The Directory Number and Device Name of the CTI port appear under their respective columns.
Step 9
Select the CTI ports you want to associate with this Call Control group.
Step 10
Click Update to create the specified number of CTI ports starting with <Starting Directory
Number>.
Number>.
Unified CCX automatically adds the needed CTI port assignments and the specified call control
groups to the Unified CM database. After creating the CTI ports, the respective CTI ports will
be associated to the Unified CM Telephony user configured in the Unified CM Telephony
Provider page.
groups to the Unified CM database. After creating the CTI ports, the respective CTI ports will
be associated to the Unified CM Telephony user configured in the Unified CM Telephony
Provider page.
Step 11
Click Add.
The Unified CM Telephony Call Control Group Configuration summary web page opens. The
call control group you have just added appears in the Group ID column.
call control group you have just added appears in the Group ID column.
Step 12
As necessary, repeat these steps to create additional port groups and associate them with CTI
ports.
ports.
Verify that the JTAPI information in Cisco Unified CCX and Unified CM are synchronized. If
it is not synchronized, resynchronize it by selecting Subsystems > Unified CM Telephony and
clicking the Cisco JTAPI Resync hyperlink. See the Cisco Unified Contact Center Express
Administration Guide for more information.
it is not synchronized, resynchronize it by selecting Subsystems > Unified CM Telephony and
clicking the Cisco JTAPI Resync hyperlink. See the Cisco Unified Contact Center Express
Administration Guide for more information.
How to Configure the ICM Subsystem
The ICM Subsystem on Unified IP IVR allows Unified IP IVR to interact with Unified SCCE.
The ICM Subsystem is the queuing engine for Unified SCCE. The Unified SCCE Service
Control interface allows Unified SCCE to provide call processing instructions to Unified IP
IVR. It also provides Unified SCCE with event reports indicating changes in call state.
The ICM Subsystem is the queuing engine for Unified SCCE. The Unified SCCE Service
Control interface allows Unified SCCE to provide call processing instructions to Unified IP
IVR. It also provides Unified SCCE with event reports indicating changes in call state.
To configure the ICM Subsystem, do the following:
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 7: Installing and Configuring Unified IP IVR for Unified SCCE
Accessing the Cisco Unified CCX Administration Utility