Cisco Cisco IP Contact Center Release 4.6.1 Guía De Instalación
You use the Server Heartbeat Interval (sec) field on the Unified CM to set the time interval
between heartbeats. The default is 30 seconds; Cisco recommends changing this to the minimum
value of 5.
between heartbeats. The default is 30 seconds; Cisco recommends changing this to the minimum
value of 5.
To change the heartbeat interval:
Step 1
From the Start menu, select Programs -> Cisco JTAPI -> JTAPI Preferences.
Step 2
Set the Advanced -> Server Heartbeat Interval (sec) field to 5 seconds.
See Also
If you are using Outbound Option, you can provide fault tolerance by upgrading from a simplexed
Outbound Option controller to a duplexed Outbound Option controller. For instructions, see
the Upgrade Guide for Cisco Unified System Contact Center Enterprise & Hosted.
Outbound Option controller to a duplexed Outbound Option controller. For instructions, see
the Upgrade Guide for Cisco Unified System Contact Center Enterprise & Hosted.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
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Chapter 19: Increasing Fault Tolerance in a Unified SCCE System
How to Set Up a Recovery Number for Your Unified SCCE System