Cisco Cisco UCS C460 M2 High-Performance Rack Server Libro blanco

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Collecting Diagnostic Information for VMware ESXi and 

StorMagic SvSAN

Collect Diagnostic Information for VMware ESXi

VMware technical support technicians routinely request diagnostic information from you to respond to a support request. This 
diagnostic information contains product-specific logs and configuration files from the host on which the product is running. This 
information is gathered using a specific script or tool within the product.

For the procedures here to obtain diagnostic information for an ESXi or ESX host using the vm-support command-line utility.

1.  Open a console to the ESXi host.

2.  Run the command 

vm-support.

Note: You can specify additional options to customize the log bundle collection. Use the vm-support -h command for a list of 
options available on a given version of ESXi or ESX.

A compressed bundle of logs is produced and stored in a file with a .tgz extension in one of these locations:

•  /var/tmp/ 

•  /var/log/ 

•  The current working directory 

3.  After the log bundle has been collected and downloaded to a client, upload the logs to the SFTP or FTP site. For more 

.

Note: You can obtain diagnostic information from ESX and ESXi hosts using the vSphere or VMware Infrastructure Client. See the 
VMware knowledgebase article at 

http://kb.vmware.com/kb/653

.

Collect System Diagnostic Information for StorMagic SvSAN

The StorMagic support staff may request a system diagnostics dump. The dump contains various logs that can be used to help 
diagnose the cause of a problem.

To obtain a system diagnostics dump, follow these steps:

1.  Log in to SvSAN and click 

System.

2. Select 

System Diagnostics and click Click here to download (Figure 70).

Figure 70.  Collect System Diagnostic Information