Cisco Cisco Unified Contact Center Enterprise 8.5(1) Notas De La Versión
ICM Process Testing In The Staging Environment
Table 3
Sample Test 3-Call Router Fault Tolerance
Test Number:
3
Test Title:
CallRouter Fault Tolerance
Test Purpose:
Verify that CallRouters function in Simplex Mode
Test Setup:
All ICM Services start in full Duplex Mode
Procedure:
1.
Stop Router Service on CallRouter A.
2.
On CallRouter B, open Router process and check for any messages that indicate Router
A processes are down.
A processes are down.
3.
Start Router Service on CallRouter A.
4.
On Router B check for any messages that indicate that CallRouter A Router and Logger
processes are now OK.
processes are now OK.
5.
Repeat steps 1-4, stopping Router B and validating Simplex Mode on Router A.
Expected Results:
1.
CallRouter B indicates that Side A Central Site is down when Router Service
stops on CallRouter A
stops on CallRouter A
Pass:
Fail:
2.
CallRouter B indicates that it is synchronized with CallRouter A when Router
Service starts on CallRouterA.
Service starts on CallRouterA.
Pass:
Fail:
3.
Call Router B indicates that Side A Router and Logger Processes are OK when
Router Service starts on CallRouterA.
Router Service starts on CallRouterA.
Pass:
Fail:
4.
CallRouter A indicates that Side B Central Site is down when Router Service
stops on CallRouter B.
stops on CallRouter B.
Pass:
Fail:
5.
CallRouter A indicates that it is synchronized with CallRouter B when Router
Service starts on CallRouterB.
Service starts on CallRouterB.
Pass:
Fail:
6.
Call Router A indicates that Side B Router and Logger Processes are OK when
Router Service starts on CallRouterB.
Router Service starts on CallRouterB.
Pass:
Fail:
7.
Call Processing functions as designed when Routers are in Simplex Mode.
Pass:
Fail:
Passed: (initial)
Failed: (initial)
Reason for Failure:
Remarks:
Release 6.0(0) Staging on Windows 2000
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