Cisco Cisco Unified Contact Center Enterprise 9.0(2) Guía De Instalación
Contents
Components
Directory
SSL files. (Installed only if WebView, Agent Re-skilling, and/or
Internet Script Editor are enabled.)
Internet Script Editor are enabled.)
Admin Workstation, WebView
ssl
Tomcat files. (Installed only if Agent Re-skilling is enabled.)
Admin Workstation
tomcat
Most WebView-related files.
WebView
web
Other Admin Workstation Files
In addition to the files and subdirectories under the ICM directory, the ICM installs a few
additional files in the main Windows and System directory (as indicated by the environment
variables %WINDIR% and %SYSDIR%) on each Admin Workstation.
additional files in the main Windows and System directory (as indicated by the environment
variables %WINDIR% and %SYSDIR%) on each Admin Workstation.
The value of %WINDIR% is the main Windows directory, for example, C:\WINDOWS. The
value of %SYSDIR% is the directory that contains Windows system files, for example,
C:\WINDOWS\SYSTEM32. Setup may install or upgrade various runtime files in %SYSDIR%.
value of %SYSDIR% is the directory that contains Windows system files, for example,
C:\WINDOWS\SYSTEM32. Setup may install or upgrade various runtime files in %SYSDIR%.
Two subdirectories of particular note are:
•
%SystemDrive%\CiscoUtils\FirewallConfig (which contains the relevant files, including
logs, for Windows Firewall configuration)
logs, for Windows Firewall configuration)
•
%SystemDrive%\CiscoUtils\SecurityTemplates (which contains the relevant template files,
and logs, related to Security Hardening)
and logs, related to Security Hardening)
Configuration Registry
The ICM software stores its environment information in the configuration registry. The
configuration registry is a database repository for information about the computer's configuration.
You might want to view this information to help diagnose configuration problems. To view the
registry, run the Registry Editor (REGEDIT.EXE or REGEDT32.EXE).
configuration registry is a database repository for information about the computer's configuration.
You might want to view this information to help diagnose configuration problems. To view the
registry, run the Registry Editor (REGEDIT.EXE or REGEDT32.EXE).
Warning: Do not change data directly within the registry. Changes made here can cause
unexpected behavior and might be overwritten during a subsequent reboot or Setup.
Instead, run ICM Setup and make the appropriate changes.
unexpected behavior and might be overwritten during a subsequent reboot or Setup.
Instead, run ICM Setup and make the appropriate changes.
Within the HKEY_LOCAL_MACHINE tree, Cisco information is stored under
SOFTWARE\Cisco Systems, Inc.\ICM. Within the ICM subtree is a subtree for the customer
you created in Setup. Within the customer subtree is a key with the ICM node names installed
for the customer on this machine (for example, AW, LoggerA, PG2B, RouterB, CG1A,
Distributor). Under that are keys for specific parts of the ICM system. For example, under
RealTimeClient on an Admin Workstation you can find information about the real-time
distributors, and the names and logon information for the central and local databases. Also,
SOFTWARE\Cisco Systems, Inc.\ICM. Within the ICM subtree is a subtree for the customer
you created in Setup. Within the customer subtree is a key with the ICM node names installed
for the customer on this machine (for example, AW, LoggerA, PG2B, RouterB, CG1A,
Distributor). Under that are keys for specific parts of the ICM system. For example, under
RealTimeClient on an Admin Workstation you can find information about the real-time
distributors, and the names and logon information for the central and local databases. Also,
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
101
After the Installation
Other Admin Workstation Files