Cisco Cisco Unified Contact Center Enterprise 9.0(2) Referencia técnica
2-220
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Service_Real_Time Table
CallsOutTo5
Number of outbound calls made by agents for
the service during the current five-minute
interval.
the service during the current five-minute
interval.
int
NULL
CallsOutToday
Number of outbound calls made by agents for
the service since midnight.
the service since midnight.
int
NULL
CallsQNow
Number of calls in queue for the service now at
the peripheral.
the peripheral.
int
NULL
CallsQNowTime
Total time of all calls to the service currently in
queue.
queue.
int
NULL
CallsRoutedHalf
Number of calls routed to this service by the
ICM software for the current half-hour interval.
ICM software for the current half-hour interval.
int
NULL
CallsRoutedToday
Number of calls routed to this service by the
ICM software since midnight.
ICM software since midnight.
int
NULL
CallsTerminatedOtherHalf
Number of calls offered to the service but not
otherwise accounted for during the current
half-hour interval. These are calls that do not fit
into the criteria for handled, abandoned, or
transferred calls. They were terminated for other
reasons, which may include drop/no answer,
forced busy, or timed out.
otherwise accounted for during the current
half-hour interval. These are calls that do not fit
into the criteria for handled, abandoned, or
transferred calls. They were terminated for other
reasons, which may include drop/no answer,
forced busy, or timed out.
int
NULL
CallsTerminatedOtherTo5
Number of calls offered to the service but not
otherwise accounted for during the current
five-minute interval. These are calls that do not
fit into the criteria for handled, abandoned, or
transferred calls. They were terminated for other
reasons, which may include drop/no answer,
forced busy, or timed out.
otherwise accounted for during the current
five-minute interval. These are calls that do not
fit into the criteria for handled, abandoned, or
transferred calls. They were terminated for other
reasons, which may include drop/no answer,
forced busy, or timed out.
int
NULL
CallsTerminatedOtherToday
Number of offered to the service but not
otherwise accounted for since midnight. These
are calls that do not fit into the criteria for
handled, abandoned, or transferred calls. They
were terminated for other reasons, which may
include drop/no answer, forced busy, or timed
out.
otherwise accounted for since midnight. These
are calls that do not fit into the criteria for
handled, abandoned, or transferred calls. They
were terminated for other reasons, which may
include drop/no answer, forced busy, or timed
out.
int
NULL
DelayQAbandTimeTo5
Sum of delay time of all calls to the service
abandoned in queue during the current
five-minute interval.
abandoned in queue during the current
five-minute interval.
int
NULL
ExpectedDelay
Predicted delay for any new call added to the
service queue. This is valid only if no agents are
available.
service queue. This is valid only if no agents are
available.
real
NULL
HandleTimeHalf
Total handle time in seconds for calls to the
service ending during the current half-hour
interval.
service ending during the current half-hour
interval.
int
NULL
Table 2-173 Service_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option