Cisco Cisco Unified Contact Center Enterprise 9.0(2) Referencia técnica
2-47
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Call_Type_Real_Time Table
ErrorCountToday
Number of errors generated for calls of this type
since midnight. This field increments when:
since midnight. This field increments when:
•
Translation-routed calls are abandoned while
on route to destination target.
on route to destination target.
•
Calls with misconfigured labels use default
routing. (In this case, the
ICRDefaultRoutedToHalf field also
increments.)
routing. (In this case, the
ICRDefaultRoutedToHalf field also
increments.)
•
Calls with misconfigured labels do not use
default routing (for instance, when a default
route has not been defined).
default routing (for instance, when a default
route has not been defined).
int
NULL
ErrorCountToHalf
Number of errors generated for calls of this type
during the half-hour interval. This field
increments when:
during the half-hour interval. This field
increments when:
•
Translation-routed calls are abandoned while
on route to destination target.
on route to destination target.
•
Calls with misconfigured labels use default
routing. (In this case, the
ICRDefaultRoutedToHalf field also
increments.)
routing. (In this case, the
ICRDefaultRoutedToHalf field also
increments.)
•
Calls with misconfigured labels do not use
default routing (for instance, when a default
route has not been defined).
default routing (for instance, when a default
route has not been defined).
int
NULL
ICRDefaultRoutedToday
Number of calls of this type for which the ICM
software used default routing since midnight.
software used default routing since midnight.
int
NULL
ICRDefaultRoutedToHalf
Number of calls of this type for which the ICM
software used default routing during the current
half-hour interval.
software used default routing during the current
half-hour interval.
int
NULL
MasterScriptID
The master script currently scheduled for the call
type.
type.
int
NULL
NetworkDefaultRoutedToday
Number of calls of this type for which the IXC
used default routing since midnight.
used default routing since midnight.
int
NULL
NetworkDefaultRoutedToHalf
Number of calls of this type for which the IXC
used default routing during the current half-hour
interval.
used default routing during the current half-hour
interval.
int
NULL
ReturnBusyToday
Number of calls of this type that the ICM
software routed to the Busy target since
midnight.
software routed to the Busy target since
midnight.
int
NULL
ReturnBusyToHalf
Number of calls of this type that the ICM
software routed to the Busy target during the
half-hour interval.
software routed to the Busy target during the
half-hour interval.
int
NULL
ReturnRingToday
Number of calls of this type that the ICM
software routed to the Ring target since midnight.
software routed to the Ring target since midnight.
int
NULL
Table 2-31 Call_Type_Real_Time Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option