Cisco Cisco Computer Telephony Integration OS 8.5 Guía Del Usuario
2-2
CTI OS Supervisor Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 2 Starting Supervisor Desktop
Logging In
Logging In
To log into the Supervisor Softphone, click the Login button. The Login button connects supervisors to
the CTI OS Server and logs them in using a selected connection profile. When you click the Login
button, the Login dialog box appears.
the CTI OS Server and logs them in using a selected connection profile. When you click the Login
button, the Login dialog box appears.
Note
The Login dialog varies for different peripheral types. Refer to
Peripheral Login Dialogs, page 1-4
of
the CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted for additional
information.
information.
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that you want to use.
•
Agent ID. Your agent ID as assigned by your manager.
Note
Depending on the option chosen for logging in during the installation of the CTI OS Server, the
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the teleset you will receive calls on.
Note
The Login dialog varies for different peripheral types. Refer to the CTI OS Agent Desktop User Guide
Peripheral Login Dialogs, page 1-4
for additional information.
Note
The fields in the Mobile Agent section of the dialog box are accessible only if Mobile Agent was
enabled during CTI OS Server installation.
enabled during CTI OS Server installation.