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Samsung Wireless Color Multifunction Printer Manual De Usuario

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Troubleshooting
Copying problems
Curl or wave
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. Both high 
temperature and humidity can cause paper 
•
Turn over the stack of paper in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or creases
•
Ensure that the paper is loaded properly.
•
Check the paper type and quality. (See 
•
Turn over the stack of paper in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are dirty
•
Check for leaking toner. Clean the inside of 
Solid Color or 
Black pages
•
The toner cartridge may not be installed 
properly. Remove the cartridge and reinsert 
it.
•
The toner cartridge may be defective and 
need replacing. Remove the toner cartridge 
and install a new one. (See "Replacing the 
•
The machine may require repair. Contact a 
service representative.
Loose toner
•
Clean the inside of the machine. (See 
•
Check the paper type and quality. (See 
•
Remove the toner cartridge and install a 
•
If the problem persists, the machine may 
require repair. Contact a service 
representative.
CONDITION
SUGGESTED SOLUTIONS
A
Character Voids
Character voids are white areas within parts of 
characters that should be solid black:
•
If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
•
You may be printing on the wrong surface 
of the paper. Remove the paper and turn it 
around. 
•
The paper may not meet paper 
specifications. (See "Selecting print 
Horizontal stripes
If horizontally aligned black streaks or smears 
appear:
•
The toner cartridge may be installed 
improperly. Remove the cartridge and 
reinsert it.
•
The toner cartridge may be defective. 
Remove the toner cartridge and install a 
•
If the problem persists, the machine may 
require repair. Contact a service 
representative.
Curl
If the printed paper is curled or paper does not 
feed into the machine:
•
Turn over the stack of paper in the tray. 
Also try rotating the paper 180° in the tray. 
•
Change the printer option and try again. Go 
to printer properties, click Paper tab, and 
set type to Thin Paper. Refer to the 
Software section
 for details.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.
Your printer is probably being used at an 
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can 
set this option through Printer Settings Utility 
or Printer tab in printer driver’s properties. 
CONDITION
SUGGESTED SOLUTIONS
Copies are too light 
or too dark.
Use Darkness to darken or lighten the 
background of the copies.
Smears, lines, 
marks, or spots 
appears on copies.
•
If defects are on the original, press 
Darkness
 to lighten the background of your 
copies.
•
If no defects are on the original, clean the 
Copy image is 
skewed.
•
Ensure that the original is face down on the 
scanner glass or face up in the ADF.
•
Check that the copy paper is loaded 
correctly.
CONDITION
SUGGESTED SOLUTIONS
A
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