Samsung Mono Multifunction Printer Manual De Usuario

T

ROUBLESHOOTING

9.20

Image rubs off the copy 

easily.

• Replace the paper in the paper tray with paper from a 

new package.

• In high humidity areas, do not leave paper in the 

machine for the extended periods of time.

Frequent copy paper jams 

occurs.

• Fan the stack of paper, then turn it over in the paper 

tray. Replace the paper in the tray with a fresh supply. 

Check/adjust the paper guides, if necessary.

• Ensure that the paper is the proper paper weight. 

75g/m

2

 (20 lb) bond paper is recommended.

• Check for copy paper or pieces of copy paper 

remaining in the machine after a paper jam has been 

cleared.

Fewer copies from the toner 

cartridge than expected 

prints out.

• Your original documents may contain pictures, solids 

or heavy lines. For example, they may be forms, 

newsletters, books or other documents that use more 

toner. 

• The machine may be turned frequently on and off.

The scanner does not work.

• Make sure that you place the document to be scanned 

face down in the ADF.

• There may not be enough available memory to hold 

the document you want to scan. Try the Prescan 

function to see if that works. Try lowering the scan 

resolution rate.

• Check that the USB cable is connected properly.
• Make sure that the USB cable is not defective. Switch 

the cable with a known good cable. If necessary, 

replace the cable.

• Check that the scanner is configured correctly. Check 

scan setting in the SmarThru Configuration or the 

application you want to use to make certain that the 

scanner job is being sent to the correct port, for 

example, LPT1.