Axis 26720r1 Manual De Usuario

For additional assistance, please contact your reseller or check the product’s support pages 

on the Axis Website at http://www.axis.com/techsup

Image too dark or too light.

See the help files on Video & Image Settings

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more 
existing files, to free up space.

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering 
the frame rate or the upload period.

Slow image update

Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of 
the AXIS 231D+/232D+. 

Slow performance

Slow performance may be caused by e.g. heavy network traffic, many users with access to unit, 
low performing client, use of features such as Event handling., Image rotation.

Display incorrectly configured on 
your workstation

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

Using only 16 or 256 colors on your display will produce dithering artifacts in the image. 

Lower frame rate than expected. Check with the administrator that there is enough bandwidth available. Check also the settings 

for bit rate control, in the 

Video & Image > Advanced > MPEG-4 settings. Using an inappro-

priate video object type can also affect the frame rate. See the online help for more informa-
tion.

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to 

only I frames.
Lower the image resolution.

Reduce the number of applications running on the client computer.

No MPEG-4 displayed in the  
client.

Check that the correct network interface is selected in the AMC control panel applet (network 
tab). 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel 
applet (network tab). 
In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 
decoder. 

No multicast MPEG-4 displayed 
in the client.

Check with your network administrator that the multicast addresses used by the  
AXIS 231D+/232D+ are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.

Multicast MPEG-4 only accessi-
ble by local clients. 

Check if your router supports multicasting, or if the router settings between the client and the 
server need to be configured. The TTL (Time To Live) value may need to be increased.

Poor rendering of MPEG-4 
images. 

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

Problem with hardware

Go to 

System Options > Maintenance > Dome Status and click Test to test the camera and 

dome mechanics for errors. Contact Axis Customer Services if you receive an error message as 
the result of this test.