Avira antivir personal 10 Manual De Usuario

10 Info and Service

This chapter contains information on how to contact us.

see Chapter Contact address

see Chapter Technical support

see Chapter Suspicious files

see Chapter Report false positives

10.1

Contact address

If you have any questions or requests concerning the Avira AntiVir Personal product
range, we will be pleased to help you. You will find our contact addresses in the Control
Center under Help :: About Avira AntiVir Personal.

10.2

Technical Support

Avira AntiVir Personal support provides reliable assistance in answering your questions
or solving a technical problem.

All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.com/personal-support.

– Version information. This can be found on the program interface under the

menu item Help :: About AntiVir Personal :: Version information.

–  Operating system version and any Service Packs installed.
–  Installed software packages, e.g. anti-virus software of other vendors.
–  Exact messages of the program or of the report file.

10.3

Suspicious file

Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.

– Identify the file in the Quarantine Manager of the Control Center and select the

item Send file via the context menu or the corresponding button.