Avira antivir sharepoint Manual De Usuario

Info and Service 

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9  Info and Service 

In AntiVir Administration under About... you will find the information about our contact 
and support addresses. We are always happy to receive your suggestions about how our 
products could be improved. In the case of undetected suspect files in particular, and in 
the event of false alarms, you can help us to optimize the virus protection provided by 
AntiVir products. 

Suspicious files 

Viruses that may not yet be detected or removed by our products or suspect files can be 
sent to us. We provide you with several ways of doing this.  

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Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an 
email to virus@avira.com. As some email gateways work with anti-virus software, 
you should also provide the file(s) with a password (please remember to tell us 
the password).  

– 

You can also send us the suspicious file via our website.  

False positive 

If you believe that AntiVir is reporting a detection in a file that is most likely "clean", 
send the relevant file with information about the false positive in compressed form 
(WinZIP, PKZIP, Arj etc.) to virus@avira.com. As some email gateways work with anti-
virus software, you should also provide the file(s) with a password (please remember to 
tell us the password).