HP designjet l65500 Manuales De Servicio

 Troubleshooting

183

If there are no beeps, check that the customer PDU and/or UPS is supplying power and that the power 

cables from the customers power supply are connected correctly and not damaged.

Here are the main causes of this behavior:

1.

The small connector coming from the power supply is not connected to the Upper Engine PCI board, 

but connected to the Lower Engine PCI board (or not connected) page 517.

2.

There is a failure on the bus from the Lower Engine PCI Bus to the Main interconnect to the Capping 

Station Remote Controller Board. Disconnect the cable from the main interconnect to the capping 

station & left PPSS remote controller board (J5, J6 and J16), check configuration of the remote con-

troller boards. 

3.

Switch off the printer, disconnect all the cartridges and restart the printer. If the printer can boot, 

when it is in ready, reconnect all the different cartridges connectors.

4.

If the printer is still failing to initialize and HP support is required escalate the case, sending the 

log.gz.xxx, when booting in diagnostic, as described at the end of the chapter 3.

1. Use the correct procedure to change printheads, through the Front Panel.

2. Check that there is no obstruction in the printhead slot.

3. Check that the printhead is correctly oriented (compare with the others).

4. Check that you have closed and latched the printhead cover.

1.

Remove the printhead.

2.

Clean the electrical connections between the printhead and the carriage.

3.

Reinsert the printhead into the carriage and check the Front Panel message.

4.

If the problem persists, insert a new printhead.

5.

If the problem still persists, call your service representative.

A printhead may overheat for several reasons.

1.

The room temperature may be too high.

2.

The printhead may be suffering from blocked nozzles. You may be able to cure this problem by 

cleaning the printheads (Printer Menu>Printhead Cleaning).

5

UPPER or LOWER 

ENGINE PCI

 SE Code 01.3:10 OR 01.4:10.

6

DEAD_BIOS

Replace the Formatter Board page 509.

7

MOTHERBOARD

Replace the Formatter Board page 509.

8

 

Hard  Disk  System 

Verify that the Hard Disc System cables are connected correctly 

and not damaged. Check that the hard disc is spinning by 

checking for the vibrations with your hand. Replace the Hard 

Disk System page 519.