HP dl785 Manual De Usuario
•
Run HP Insight Diagnostics (
) and use the survey page
to view the current configuration or to compare it to previous configurations.
•
Refer to your hardware and software records for information.
•
Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1.
Be sure the server is in the proper operating environment with adequate power, air
conditioning, and humidity control. Refer to the server documentation for required
environmental conditions.
conditioning, and humidity control. Refer to the server documentation for required
environmental conditions.
2.
Record any error messages displayed by the system.
3.
Remove all CDs from the media drives.
4.
Power down the server and peripheral devices if you will be diagnosing the server offline.
Always perform an orderly shutdown, if possible. This means you must:
a.
Always perform an orderly shutdown, if possible. This means you must:
a.
Exit any applications.
b.
Exit the operating system.
c.
Power down the server (
5.
Disconnect any peripheral devices not required for testing (any devices not necessary to
power up the server). Do not disconnect the printer if you want to use it to print error
messages.
power up the server). Do not disconnect the printer if you want to use it to print error
messages.
6.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap,
and software utilities, necessary to troubleshoot the problem.
and software utilities, necessary to troubleshoot the problem.
•
You must have the appropriate Health Drivers and Management Agents installed on
the server.
the server.
NOTE:
To verify the server configuration, connect to the System Management
homepage and select Version Control Agent. The VCA gives you a list of names and
versions of all installed HP drivers, Management Agents, and utilities, and whether
they are up to date.
versions of all installed HP drivers, Management Agents, and utilities, and whether
they are up to date.
•
HP recommends you have access to the SmartStart CD for value-added software and
drivers required during the troubleshooting process.
drivers required during the troubleshooting process.
•
HP recommends you have access to the server documentation for server-specific
information.
information.
Loose connections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and internal
components.
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins
or damaged connectors.
or damaged connectors.
•
If a fixed cable tray is available for the server, be sure the cords and cables connected to the
server are correctly routed through the tray.
server are correctly routed through the tray.
•
Be sure each device is properly seated.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected
properly.
properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors
and sockets for bent pins or other damage.
and sockets for bent pins or other damage.
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Troubleshooting